To: All Tenants

From: Susan Radford, Assistant Property Manager

Subject: Upcoming Notices

>> Fire Alarm; Sept 10th, 2020 – Update

In keeping safety top of mind, public access to the halls by the West Retail mailboxes was closed during the weekend. We are happy to share that Canada Post will begin delivering mail again as of today, Monday September 14th.


>> East Retail Atrium Glass Replacement; Sept 14

Please be advised, our partner Flynn Canada Ltd. will be on site from 8PM on Monday, September 14th to 4AM Tuesday, September 15th to replace 6 failed skylights prior to the winter season.

Areas in the East Retail common area will be taped off, however, access to operating tenants and parkades will be safely maintained.

Should you have any questions or concerns, please do not hesitate to contact Ben Harbak, Operations Supervisor, at


>> Theft Prevention Guidelines

Shoplifting is a major concern for all and while there is security equipment and personnel stationed throughout the property, each retailer should be mindful when it comes to making sure their company’s property and employee’s personal belongings are safe.

Consider implementing some of the following tips and guidelines for your space,

  • Review and reevaluate your current theft reduction strategies;
  • Follow your own company policies and procedures when it comes to theft – reach out to your respective corporate office for guidance and training;
  • Know the signs of a potential shoplifter;
  • Acknowledge each customer who comes into your space to let them know you are aware of their presence;
  • Avoid having unnecessary amounts of money in your register and do not make predictable trips to the bank – call Security 780-426-8441 for a Safe Walk to the bank;
  • Remove/rearrange fixtures or signs that can obstruct views of and from the register and your exit point – cover any blind spots using convex mirrors or cameras and invest in good lighting;
  • Never leave your valuable/personal items at work when you are not there and keep all valuables locked up when working;
  • Should you have a rear door to your space, ensure it is closed and unable to be opened from the exterior.

It is never wise to confront a shoplifter without the assistance of Security.  Please contact Central Services for Security assistance at 780-426-8441.

Should you have any questions or concerns, please do not hesitate to contact Susan Mancini, Central Services and Security Manager at



Edmonton City Centre

Susan Radford, Assistant Property Manager