To: All Tenants
From: Susan Radford, Assistant Property Manager
Subject: Update – ECC/Oxford Gift Cards
We understand that some of you may be experiencing difficulties with accepting ECC/Oxford Gift Cards as a form of payment within your stores.
Verifone Terminals using an Adyen Processor underwent an update last week and they unfortunately missed a critical component which allows select Amex Pre-Paid Cards to be accepted. Please note this is not specific to ECC/Oxford Gift Cards. At this time, this is a known issue that is impacting various mall management companies. This is currently being investigated and will continue to update as additional information becomes available.
Unfortunately, we do not have a timeline for when this will be resolved and recommend contacting your Adyen representative directly to discuss a solution in the interim.
Call Adyen Support: 647 849 1378
Email Adyen Support: firstname.lastname@example.org
At this time, the issue is limited to a select group using the terminal outlined above.
If you are experiencing challenges accepting the ECC/Oxford Gift Cards within your store or have any questions regarding this matter, please contact Susan Radford, Assistant Property Manage, at email@example.com
Edmonton City Centre
Susan Radford, Assistant Property Manager