To: All Tenants

From: Susan Radford, Assistant Property Manager

Subject: Upcoming Notices


REMINDER: Domestic Water Shutdown; East Retail

Please note, in working to complete priority maintenance as it relates to the domestic water systems, water for East Retail will be shut off on Saturday, February 29th between 8pm – 3am.

Please be sure to consider any impact this may have to individual water features within your space, such as air conditioning units or shower facilities), and we encourage all Tenants to flush toilets and run taps upon returning to their spaces on Sunday, March 1st.


Elevate Tenants; Digestco – March 4

Please note, in focusing on grease traps, Digestco will be visiting all Elevate tenants on the morning of Wednesday, March 4th, to remove pumps that were installed within each tenant premises. These pumps were initially used to breakdown grease between each tenant space and the main drain, however, as we near the end of the trial period, they were found to not be as effective as originally anticipated.

This work will take approximately 15 minutes per tenant, and has been scheduled for the morning so as not to disrupt the regular operation of your business.

Should you have any questions or concerns, please do not hesitate to contact Lonny Vanderheide, Operations Manager, at


Novel Coronavirus Update

As you know, thousands of the novel coronavirus (COVID-19) cases having been reported in China and hundreds of cases have been reported in over 40 countries. As of February 27, 13 cases have been confirmed in Canada. The Public Health Agency of Canada (PHAC) has assessed the public health risk associated with COVID-19 as low for Canada. Public health risk is continually reassessed as new information becomes available. The risk to Canadian travellers abroad is generally low but will vary depending on the destination. If you plan on traveling, please consult the destination page on for the latest travel advice.

It is important for all travellers to monitor their health when they return to Canada. While abroad, you may have come in contact with the novel coronavirus. PHAC asks that you monitor your health for fever, cough and difficulty breathing for 14 days after you arrive in Canada. If you have these symptoms, call the public health authority in the province or territory you are in to inform them. They will provide advice on what you should do.

COVID-19 cause infections of the nose, throat and lungs. They are most commonly spread from an infected person through:

  • respiratory droplets that are spread when you cough or sneeze
  • close personal contact, such as touching or shaking hands
  • touching something with the virus on it, then touching your mouth, nose or eyes before washing your hands

You can stay healthy and prevent the spread of COVID-19 and seasonal viruses infections by:

  • washing your hands often with soap and water for at least 20 seconds;
  • using hand sanitizer regularly if you don’t have access to soap and water;
  • avoiding touching your eyes, nose or mouth with unwashed hands;
  • avoiding close contact with people who are sick (avoid shaking hands and kissing of cheeks when introduced to people);
  • coughing or sneezing into your sleeve and not your hands; and
  • staying home if you are sick to avoid spreading illness to others.

We will put hand sanitizer at your disposal in common areas and we encourage you to use it to prevent the spread of all seasonal viruses.

Should you have any questions or concerns, please contact Pam Brown, Safety & Security Manager, at You may also contact PHAC directly on 1-833-784-4397 or by email at


Updated Tenant Manual – February 2020

Please find the updated Tenant Binder below and refer to this or print it off as this has the most up to date information. This will replace any previous tenant binder that you currently have.

Tenant Manual (FEB 2020)



Edmonton City Centre

Susan Radford, Assistant Property Manager