February 21, 2020

To: All Tenants

From: Sean Kirk, General Manager

Subject: Edmonton City Centre – Staff Announcement

We are pleased to announce that Russ Fawcett has joined the team as the Senior Property Manager for the Edmonton City Centre Retail portfolio. Russ is a homegrown Edmontonian who has worked in various roles for larger Real Estate companies such as Cambridge, Dream, Triovest and Oxford since 1989. He has previously worked here at Edmonton City Centre and has familiarity and expertise directly with this property. He has achieved RPA/ FMA/ Associate/ EMR, and Graphic Design Diplomas to add to his comprehensive real estate experience.  We are happy to have Russ join our team and work directly with all of you. Within the next few months, Russ will get acquainted with all our valued tenants. Should you have any questions or wish to schedule a one-on-one meeting, please contact Russ directly at RFawcett@edmontoncitycentre.com.

Russ Fawcett – Property Manager, Edmonton City Centre

Sincerely,
EDMONTON CITY CENTRE

Sean Kirk, General Manager

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To: All Tenants

From: Sean Kirk, General Manager

Subject: Security Incident at Edmonton City Centre

As you are likely aware, an incident occurred in a parking lot of Edmonton City Centre in the early hours of February 13, which required the response of emergency officials, and the temporary closure of a portion of the mall. Property management cooperated fully with the investigation into this matter, and the Edmonton Police Service has confirmed for us that a suspect has arrested and charged in connection with the events that occurred on our property.

Other than being the unfortunate location for this incident, there is no suggestion that it was otherwise related to property, our tenants or guests, nor is there any suggestion our security systems and protocols at the Edmonton City Centre in any way contributed to this unfortunate event.

Nevertheless, this incident reinforced for management our commitment to ensuring that the security of the property, and the safety of our tenants must always remain our highest priority.  In pursuit of this sustained commitment and following the recent incident, management with the support of the City Centre’s ownership group, have been reviewing our approach to security.

  • Currently, ECC employs Paladin Security, a third-party security firm that provides specifically trained guard services with the most up-to-date security training and techniques. Security personnel are  present, on-site, 24 hours a day and operate in tandem with ECC’s in-house dispatch team (Central Services) to respond to the needs of the property.Additionally, a dedicated parkade team patrols the four parkades, 24 hours a day, with additional support starting at 5:30am. Included in these services is a safe walk program that is available to tenants and can be easily accessed by calling Central Services at 780.426.8441.

    Furthermore, ECC and Paladin have close working relationships with the Edmonton Police Service which includes information sharing, site walks with the guards, EPS special programs, and ECC provides space for an EPS touchdown station in East Retail to encourage more police presence.

  • To better equip our teams to effectively deal with a vulnerable population and mental illness, the Centre’s security, custodial, and ECC staff are provided additional training including “Cultural Sensitivity Training” with an Indigenous Elder and “Compassion to Action” a mental health sensitivity training program developed onsite in conjunction with the United Way. This specialized training, coupled with key partnerships with several community organizations including Boyle Street Community Services, United Way, Recover: Edmonton, Living Hope, Downtown Business Association (DBA), BOMA, and ASIS increase our ability to effectively handle situations by reducing conflict and escalations.Despite these security driven considerations, management is committed to regularly reviewing our approach to onsite safety, and since last week’s incident have initiated a security audit intended to review and address our current programs. Conducted by an independent, third-party security consultancy, they will be reviewing our video surveillance systems  and security protocols in and around the property, including in regards to the Pedway.

    Tenants will be encouraged throughout this audit to share their perspectives and concerns with our consultants by establishing a Tenant Safety Committee.

    While we are anxious to receive feedback from this audit process, further security enhancements are continuing, including the installation of a multi-million dollar CCTV and access control system.  These capital improvements will include the addition of new camera locations as well as replacing old locations with better technology and increasing the locations that have access control by adding more card readers and alarms to doorways to prevent the access of unauthorized personnel.

  • We will also further commit resources to work with other organizations including BOMA, DBA, and neighbouring Building Managers to increase communication between all the downtown stakeholders.It is imperative to the success of our individual efforts that we work together to meet the systemic and neighbourhood challenges facing us by increasing the pressure on the City of Edmonton and the Province of Alberta to combat the issues we are all facing in downtown Edmonton.

    We will continue to advocate for a safer community environment for everyone.

Thank you for your patience while we implement the above initiatives. If you have any questions or concerns feel free to contact Russ Fawcett, Senior Property Manager, at RFawcett@edmontoncitycentre.com.

Sincerely,
EDMONTON CITY CENTRE

Sean Kirk, General Manager