To: All Tenants

From: Susan Radford, Assistant Property Manager

Subject: Tenant Advisory; COVID-19

Following Premier Jason Kenney’s announcement yesterday, additional measures have been announced. Please visit for the full list of new measures.

Access & Hours

At this time, Edmonton City Centre will continue to provide easy access to customers and tenants. The pedway to Sutton Place and Manulife will remain open Monday to Friday.

Please note the below hours of operation;

Monday-Saturday           10am-6pm

Sunday & Stat Holidays 12-5pm

Should your hours of operation differ from the above we kindly ask that you email Susan Radford, Assistant Property Manager, at

ECC Management Office

Edmonton City Centre Management Office will be open Monday to Friday 10am-noon and 1pm-3pm. During this time, the property management team will continue to be on a reduced rotated schedule and there will be no face-to-face meetings.


Effective today, retail services and shopping malls must limit customer capacity to 15% of fire code occupancy (not including staff) or a minimum of 5 customers.


Our custodial team will continue with their current cleaning schedule, and seating throughout the property will remain out of service to avoid gatherings.

Food and Beverage Tenants

Per the new measures, as of Friday, April 9th at noon, all food and beverage tenants can continue to operate with take-out, curbside pickup and delivery services only. Tables and seating in Elevate Food Fare will be stanchioned off. As a reminder, there is a dedicated Skip the Dishes stall located in the East Parkade on P4 level.

Curbside Pick Up

Curbside pick up is available for use as of today, this amenity must be managed by each individual tenant and Edmonton City Centre will not be responsible in delivering items from a store to a customer.

For East Retail tenants, please use the East Parkade P2 Level curbside pick up location.

For West Retail, including the Pedway, please use the Delta breezeway curbside pick up location which can be found by exiting by the Delta Hotel and turning right.

The attached map can be used when directing your customers,

As a reminder, Edmonton City Centre would like to add a list of retailers that are using the service to the website and social media channels to help promote the amenity to customers. Please email Zaina Yusuf, Marketing Manager, at to notify us of your participation in order to assist in marketing your store.


Edmonton City Centre will continue to enforce the use of masks within our property. Due to priority of incidents and limited security, we would appreciate that should you see a visitor not wearing a mask, please contact Central Services at (780) 426-8441 so a Security Agent can be dispatched.

Retail Stores

Floor vinyl stickers have been placed in front of tenancies to assist with line-ups. Edmonton City Centre urges all tenants to clearly outline their store’s capacity. For ease, you are welcome to use the attached template, StoreCapacityTemplate_ECC. Should there be a change in your operations, please inform Susan Radford, Assistant Property Manager, at


Should you or any of your employees have a suspected or confirmed case of COVID-19, or you/your employee has been in contact with a confirmed case of COVID-19, please advise health authorities and seek medical attention as directed. In addition, please contact the Property Management Office at to ensure appropriate measures are taken to circumvent further spread of the virus.


Edmonton City Centre