To: All Tenants
From: Susan Radford, Assistant Property Manager
Subject: Tenant Advisory; COVID-19
Following Premier Jason Kenney’s announcement yesterday afternoon, additional measures have been announced. Please visit https://www.alberta.ca/enhanced-public-health-measures.aspx for the full list of new measures.
Access & Hours
At this time, Edmonton City Centre will continue to provide easy access to customers and tenants. With respect to the Sutton Place pedway, we have been informed that as of Monday, December 14th, this pedway will be closed. The pedway to Manulife will remain open Monday to Friday.
For the remainder of December for the holiday season, hours of operation will be,
Monday-Saturday 10am-6pm
Sunday & Stat Holidays 12-5pm
Boxing Day 10am-6pm (optional opening 8am)
Edmonton City Centre will be CLOSED on Christmas Day (December 25, 2020) and New Years Day (January 1, 2021).
Should your hours of operation differ from the above or if you plan on utilizing the optional 8am opening on Boxing Day, we kindly ask that you email Zaina Yusuf, Marketing Manager, zyusuf@edmontoncitycentre.com as soon as possible for marketing options.
ECC Management Office
Edmonton City Centre Management Office will be open Monday to Friday 10am-noon and 1pm-3pm. During this time, the property management team will continue to be on a reduced rotated schedule and there will be no face-to-face meetings.
Should you need to contact any of the team, please see the attached ECC – Contact List (Nov 2020)
Cleaning
Our custodial team will continue with their current cleaning schedule, and seating throughout the property will remain out of service.
Food and Beverage Tenants
As per the new measures, as of Sunday, December 13th, restaurants and cafes can continue to operate with take-out, curbside pickup and delivery services only. Elevate Food Fare tenants can continue to operate for grab-and-go service only. Tables and seating in Elevate Food Fare will be stanchioned off. As a reminder, there is a dedicated Skip the Dishes stall located in the East Parkade on P4 level.
Curbside Pick Up
Curbside pick up is available for use as of today, this amenity must be managed by each individual tenant and Edmonton City Centre will not be responsible in delivering items from a store to a customer.
For East Retail tenants, please use the East Parkade P2 Level curbside pick up location.
For West Retail, including the Pedway, please use the Delta breezeway curbside pick up location which can be found by exiting by the Delta Hotel and turning right.
The attached map can be used when directing your customers,
As a reminder, Edmonton City Centre would like to add a list of retailers that are using the service to the website and social media channels to help promote the amenity to customers. Please email Zaina Yusuf, Marketing Manager, at zyusuf@edmontoncitycentre.com to notify us of your participation in order to assist in marketing your store.
Masks
Edmonton City Centre will continue to enforce the use of masks within our property. Due to priority of incidents and limited security, we would appreciate that should you see a visitor not wearing a mask, please contact Central Services at (780) 426-8441 so a Security Agent can be dispatched.
Retail Stores
Floor vinyl stickers have been placed in front of tenancies to assist with line-ups. Edmonton City Centre urges all tenants to clearly outline their store’s capacity. For ease, you are welcome to use the attached template, StoreCapacityTemplate_ECC. Should there be a change in your operations, please inform Susan Radford, Assistant Property Manager, at sradford@edmontoncitycentre.com
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Should you or any of your employees have a suspected or confirmed case of COVID-19, or you/your employee has been in contact with a confirmed case of COVID-19, please advise health authorities and seek medical attention as directed. In addition, please contact the Property Management Office at hello@edmontoncitycentre.com to ensure appropriate measures are taken to circumvent further spread of the virus.
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Sincerely,
Edmonton City Centre
